Screen sharing is what it implies. Sharing your screen with someone else. That can be done remotely across the internet. I can be anywhere in the world and be able to connect to your computer, see your screen and control it. Either troubleshooting problems or assisting you. This does not replace the need for onsite service but in an emergecy, this could save time and money.

Remote screen sharing is a service that is done with the help of Mac Helpmate. Mac HelpMate was designed by Dean Shavit, a fellow member of the Apple Consultant's Network out of Chicago, IL. He has made it possible for ACN members, tech support, IT and Macintosh consultants to extend their offerings to their clients with zero configuation remote screen sharing. This can be done only by the client initiating a session in which the client can stop at any time. Security is the key factor

Pricing for Black Bag Computer Consulting real time screen sharing is $110.00 per hour, billed in increments of the quarter hour. The first half hour is minimum upon connection. There is an install charge of $100.00 per year per site. You can install this on as many computers as you wish at one site. There are only a few easy steps to getting started with Black Bag Computer Consulting's real time assistance:

Minimum Mac OS 10.3 is required.

1. Click on the Mac HelpMate Logo on the right to download the Black Bag Computer Consulting's customized version of Mac Helpmate.
2. When you need remote help, contact Black Bag Computer Consulting at 513-881-2526 for assistance and availability.
3. Or, you can call Black Bag Computer Consulting at 513-881-2526 to schedule an appointment for real time screen sharing.


Warranty and Liability
THIS SOFTWARE IS PROVIDED "AS IS" WITH NO WARRANTIES WHATSOEVER, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, AND NEITHER BLACK BAG COMPUTER CONSULTING,LLC NOR DEAN SHAVIT (AUTHOR) EXPRESSLY DISCLAIMS ANY WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT, FITNESS FOR ANY PARTICULAR PURPOSE, TITLE, OR ANY OTHER WARRANTY, NO MATTER HOW SUCH WARRANTY IS ALLEGED TO HAVE ARISEN. BLACK BAG COMPUTER CONSULTING,LLC OR DEAN SHAVIT IS NOT LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES (INCLUDING WITHOUT LIMITATION LOST PROFITS, DAMAGES BASED ON THE LOSS OF OR DAMAGE TO ANY RECORDS OR DATA, OR DAMAGES BASED ON A THIRD PARTY CLAIM) ARISING IN CONNECTION WITH THIS SOFTWARE OR SOURCE CODE, HOWEVER CAUSED AND NO MATTER THE THEORY OF LIABILITY, EVEN IF BLACK BAG COMPUTER CONSULTING,LLC OR DEAN SHAVIT (AUTHOR) HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS INCLUDING ANY LOST DATA ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE OR ANY DATA SUPPLIED.

Security for Users

Question:

Because Mac HelpMate allows me to take control of my customers' computers, I'm afraid that they might not trust me or become uncomfortable once they find out what I can do, and might be wary that I can get into their computer without their knowledge or approval.

Answer:

1. Mac HelpMate Remote screen sharing can only be started by the user or customer themselves. Mac HelpMate Remote has no mechanism for starting screen sharing without the cooperation of the person who wants to share their screen.

2. The session timeout feature of the Mac HelpMate Remote screen sharing window ensures that the user's computer won't be open to control for an extended period of time.

3. If, at any time, the user wishes to stop the screen sharing session, they can simply click on the "Stop" button on the screen sharing window to stop it instantly.

4. Each screen sharing session has its own, unique single-use security secret generated when the user clicks "Start" to being sharing their screen. When they, or the support professional clicks "Stop," then that secret can never be used again. Extra security measures include a private screen control account and password known only to the Mac HelpMate Professional subscriber, and a unique control key for each computer that is required in addition to the screen control username and password and the randomly generated security secret.

5. All information sent during a screen sharing/control session uses Blowfish encryption algorithm  from end to end which, as configured in Mac HelpMate, is stronger than the cipher in SSL certificates used to secure credit card orders or financial information transmitted over the Internet.